We all know that hygiene is important no matter if it’s a home or a business we’re talking about. The impact that a dirty or clean area may have for our guests, clients or customers is huge and can make the difference in how people perceive us.
For any business, maintaining a good reputation is key to its success, and 100% of the time, cleanliness plays an important role in building a reputation.
Keeping all areas of your business clean is important, but bathrooms are commonly overlooked, and keeping them clean is just as important as cleaning the rest of the areas. The cleanliness of bathrooms will indicate your customers how clean are the other areas of your business that they can’t see.
With this said, we’re guessing you already know how it goes, if you can’t keep your bathrooms clean, it’s pretty likely the rest of your business is dirty as well. Having a client thinking this way can really hurt your business in many ways, but here are 3 that you must really pay attention to:
1. It can scare customers away
A bad first impression can be the last impression. Customers will visit your business to get a product or service they like, but a good first impression will be key to get repeated business.
Keep in mind that changing a negative impression is really hard, and no matter what you do to make the customer happy, they will always remember that first bad impression they got when they used your bathrooms.
2. It hurts your reputation
Nowadays, there are many apps we use to rate a business. Sites like Yelp, TripAdvisor or Foursquare are widely used and trusted, so if a client of yours finds that your bathroom is dirty, he will surely post it on Yelp at least, along with a bad review, and not only that, he will surely tell his friends about the awful experience he had visiting your business bathrooms.
If this is your case, we urge you to look for a janitorial company that really knows how to do the job.
3. It decreases sales
Very frequently, people go to businesses in look for a bathroom they can use, and not necessarily to shop, but one thing is for sure, it is more likely for a person who had a good experience using your bathrooms to become a customer either right away or later on.
Dirty bathrooms can considerably decrease sales. Remember that in the act of shopping, both, the product or service and the experience are equally important.
Would you like to improve the experience your customers have on your business, or simply create or maintain a good reputation? Give us a call! At Malinowski’s Maintenance Systems, our janitorial services can be customized to meet your needs.